Reset a forgotten password
Can't sign in? Get a link by email, choose a new password, and every old sign-in ends.
We email you a link that sets a new password. It works once and lasts an hour.
Ask for a link#
On the sign-in page, press Forgot your password?
- 1Email The address you sign in with.
- 2Send me a link Emails the link, if an account exists for that address.
- 3Back to sign in For when you've remembered it.
The next page says a link is on its way if an account exists for that address. It's worded that way on purpose, so nobody can check who has an account. Nothing after a few minutes? Check your spam folder and the address you typed.
Set the new one#
Open the link in the email.
- 1New password At least 12 characters.
- 2Set my password Saves it. Sign in with it next.
What a reset changes#
| What | After a reset |
|---|---|
| Devices signed in | All signed out, this one too |
| An email to you | yes, to say the password changed |
| A sign-in lockout | Cleared |
| Your email | Counts as confirmed |
| Two-factor | Stays on |
| Linked Discord or Google | Stay linked |
A link that's been used, or is over an hour old, won't work: ask for another. Signed in and just want a new password? See Change your password, email or ways in.
Still stuck? Open a ticket and say which guide you followed.