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Reset the root password

Forgotten the root password? Set a new one from the portal, without a reinstall and without touching your files.

1 min Updated 7 Nov 2026 Cloud VPS, Ryzen VPS

Set a new root password from the server's page. Nothing on the machine is touched: files, services and sessions all carry on.

Reset it#

  1. Open the server from Servers.
  2. In Connect, next to Password, press Reset… to begin.
  3. Type RESET PASSWORD in the box and press Reset the password.
  4. Copy the password, then press I've copied it.

This is the Connect card, where the reset starts:

Live from the portalThe Connect card on a server's page

The question before it happens:

Live from the portalReset the password? The question before it happens

And the one time the new password is shown:

Live from the portalThe new password, shown once

When it waits for a reboot#

It works straight away when the server's guest agent is running. If it isn't, the new password takes effect at the next reboot, and until then the old one still works. The box says so and offers Reboot now:

Live from the portalThe new password, waiting on a reboot

Log in with it#

Use the SSH line from the Connect card, and paste the new password when it asks. If you can't reach the server over the network at all, use the Console tab on its page, which works without the network: see Locked out of SSH.

Still stuck? Open a ticket and say which guide you followed.