How billing and renewals work
When renewal invoices are raised, when they are due, and how they get paid.
Each service is a subscription. It renews on the same day every month, or every term you chose, at the price you bought it at.
The Billing page#
Open Billing from the side menu.
- 1Pay $20.00 Opens the invoice that's owed, ready to pay. The band only shows when something is owed.
| Tab | What it holds |
|---|---|
| Invoices | Every invoice, paid or not |
| Subscriptions | What renews, when, and for how much |
| Payment methods | The PayPal or card renewals are charged to |
| Credit | Money on your account, spent on your next renewals first |
A renewal, step by step#
| When | What happens |
|---|---|
| 14 days before the renewal date | The invoice is raised and emailed to you. Any credit you have is spent on it first. |
| Any time before the date | You can pay it by hand from its page. |
| The renewal date | It's due. With a saved method, we charge it then. |
| After the date, unpaid | The service is marked Payment due. See A payment is late. |
| Renewals | With a saved method | Without one |
|---|---|---|
| Who pays the renewal | We charge it on the renewal date | You, from the invoice |
| Email 14 days before | ✓ | ✓ |
| Anything to do | – | Pay before the due date |
| How to set it up | Save a payment method | Pay an invoice |
Your subscriptions#
- 1Manage Opens the server's page, where its Billing card lets you cancel.
- 2Active Paid up. Renews says the next date.
- 3Payment due The renewal is unpaid. The line under the name says when it will be suspended.
- 4Ending Cancelled. It runs to the date shown, then ends.
- 5Keep it Undoes a cancel, so it renews as before.
Refunds#
Refunds are made by our staff. Open a ticket from Tickets and quote the invoice number. The refund policy you agreed to at checkout is at portal.darkless.cloud/legal/refunds.
Still stuck? Open a ticket and say which guide you followed.