Help Billing
Bill
Billing
Everything about money is on the Billing page in the portal. You need Billing access on the organisation to see it, and the owner can give it.
| Tab | What it holds | What you do there |
|---|---|---|
| Invoices | Every invoice, paid or not | Pay one, download a PDF |
| Subscriptions | What renews, when, and for how much | See dates, undo a cancel |
| Payment methods | The PayPal or card renewals charge | Save, choose the default, remove |
| Credit | Money held on your account | Top up, see what was spent |
Most people start with these:
- How billing and renewals work: when invoices are raised and due.
- Save a payment method: have renewals paid for you.
- A payment is late or declined: what happens, and how to put it right.
Get started
How billing and renewals work When renewal invoices are raised, when they are due, and how they get paid.How-to
Pay an invoice Pay by card, with PayPal, or in one click with your saved method.Save a payment method Save a PayPal or a card so renewals pay themselves, choose which one is charged, or remove one.Add credit to your account Pay ahead with a top-up, and your renewals spend the credit before anything is charged.Cancel a service Stop a service renewing: it runs to the end of what you paid for, and you can change your mind until then.Download an invoice Get any invoice as a PDF for your records or your accountant, or print it.Troubleshooting
A payment is late or declined What happens when a renewal isn't paid, the dates that matter, and how to put it right.Invoices from the old panel Where your billing.darkless.cloud invoices went after you moved, and what to do with an unpaid one.Can't find it?
Open a ticket from the portal. A person who can see your servers answers it.